Terms and Conditions

Onsite, Offsite, Phone Support, and Remote Support:

   Onsite, meaning coming to your residency or business, Offsite, meaning bring your machine to our shop or customer dropping computer or equipment off. Any customer of CN&CS understands that we bill on per hour rate. If a technician needs to travel to your location, outside of Fairfield County, it will cost 75¢ per mile, plus any tolls that a technician may pass through. The total amount of miles is determined by Microsoft® Streets & Trips. Customers are responsible for their data and backing up the data. However, if you would like a technician to backup your data, they are not held responsible for loss of your data. On arrival of a technician coming to your home, a technician will evaluate the machine for any existing problems to be informed of the status of your hardware. CN&CS does not install software without a valid license. If your machine is not working and you need a replacement right away, CN&CS will arrange for a loaner. The customer is held responsible for any damage that is caused to the loaner while in their possession. We are happy to provide our customers with phone support and remote login support, these services will be billed in fifteen minute increments based on our hourly rate.

Technical Assistance:

   In no event will CN&CS be liable to any party for any direct, indirect, special or other consequential damages for any use of technical support information provided by CN&CS via e-mail, instant message service, remote assistance, telephone or in person, or from any other source, including (but not limited to) the manufacturer or designer of the product and web support sites. All technical support is provided on an AS-IS basis only. CN&CS will not be held responsible for unrelated failures or problems that may arise after servicing your equipment. If you notice a problem or are unsatisfied you are required to contact CN&CS within 5 days from the date the work was completed, CN&CS reserves the right to determine appropriate actions.

New and Upgraded Computers:

   New computers built by CN&CS come with a one year limited warranty against hardware defects from the date stated on the invoice. Upgraded computers come with a parts warranty only for hardware upgraded by CN&CS. Refurbished computers come with a 90-day warranty on hardware. All sales are final - there are no cash refunds or credits. CN&CS reserves the right to make substitutions if a replacement is needed. All substitutions will be of equal quality and specification. Warranty will be void if system is found to be damaged by accident, misuse, misapplication or as a result of service not rendered by CN&CS. Warranty is void should the customer[s] use profanities or rude or disrespectful behavior. Warranty does not cover software of any type including Operating Systems and Hardware / Software incompatibility issues including Drivers. The customer is responsible for backup of their data prior to having service performed. In no way will CN&CS be held liable for lost data.

Software:

   CN&CS does not install illegal software on any machines. If your computer is going to be upgraded to a newer operating system or needs to be formatted or a new hard drive is installed or reinstallation of your operating system will require you to have all your original software. CN&CS is not responsible computer failures, slowdown or other problems that may occur from downloading games, music, etc.

Quotes:

   Quotes given by CN&CS are not final prices. This is only an estimate of hardware, software and labor of a given job. You will be notified when the time allotment of a quote is used up.

Payment:

   If a customer has an outstanding balance with CN&CS, we reserve the right not to service the client until the balance is paid in full. New and upgraded computer require payment upfront. Per hour jobs will be billed upon completion. You may pay the technician onsite with a check made payable to CN&CS. Per hour jobs have five days to be paid in full unless otherwise arranged. Payments can be made by credit card, you will be asked to fill out a credit card authorization form or you may call our main line at 203-252-2230 to arrange credit card payment. We are glad to accept MasterCard, Visa, American Express. Credit Card payments have an increase of 3 percent on top of the total charge. Client agrees that failure of payment to be received by CN&CS within the terms stated on invoice due date may result in the interruption of services provided. Such interruption does not relieve the Client from the obligation to pay the monthly services charge. All returned checks will be liable for a $35.00 charge. Accounts in default are subject to a late payment charge of $25.00 per invoice and an interest charge of 1.5% per month on the outstanding balance. If the client defaults, the client agrees to pay CN&CS its reasonable expenses, including attorney and collection agency fees, incurred in enforcing its rights under this agreement. Upon account interruption the client's files, information, and mail under the client's account will be preserved, but will not be accessible, for up to 30 days after the interruption date. If payment is not received with-in this 30 day period, CN&CS has the right to delete or resell these files, data, information and mail. CN&CS has the right to suspend service to the client at anytime for any reason. This is of course for the protection of CN&CS and it's other clients. If such a suspension is to last for more than 1 day, the client will be notified as to the reason by e-mail. CN&CS exercises no control whatsoever over the content of the information passing through it's servers, and having said such, assumes no liabilities in any events and claims that may arise from our client's use of our services. Any abuse of the services provided to client by CN&CS, such as spamming or unsolicited e-mail using CN&CS equipment and services, or abuse deemed as detrimental to other clients and the quality of their services, could result in immediate discontinuation of services. This agreement is effective as of the date the new account is setup and activated or services are rendered. This agreement is binding to the client whether the new account information is received by internet, phone, e-mail, postal mail, or by any other means. The client agrees they are bound by the terms of this agreement upon the request for CN&CS services. The use of hosting, data storage, data transmission and affiliated services provided by CN&CS for the client may be used for lawful purposes only. Any use of these services that is in violation of Federal, State, or Local Law is prohibited. This includes, but is not limited to: copyrighted material, material legally judged to be threatening or obscene, or material protected by trade secret and other statue. The client agrees to indemnify and hold harmless CN&CS and its principles and employees from any claims.